GENERAL QUESTIONS

he varieties listed are the only ones available currently. If you would like to make a custom order of that, please contact us. Please note that custom orders must be at least 5 tonnes, and can take up to 4 months as the farmer will be growing that variety specifically for you. You can find additional information on the following page: [link].

Please see our contact page for information on how to reach out to us.

Please look for the coffee samples tab on the product page. Enter your details to request a sample. Please note that samples are subject to availability and approval by the Beanboat team.

The samples themselves are free, however you are required to pay for shipping charges to your address. You will be informed of all charges by our team. 

PURCHASING

No. Submitting quotations and using the platform is completely free. The only thing you will pay for is your coffee.

You can submit as many quotations as you’d like. Kindly keep in mind that each quotation will be treated as a separate order. If you have submitted more than one quotation at the same time-frame, they will be combined into a single order to make your purchasing process easier.

Please allow up to 3 business days for us to prepare a proposal for you. 

SUPPORT

Please look for the ‘Ask a Question’ button located at the right side of the coffee page. You can ask the team and farmer directly and you’ll hear back as soon as possible.

Please look for the ‘Ask a Question’ button located at the right side of the coffee page. You can ask the team and farmer directly and you’ll hear back as soon as possible.

You can check the status of your order on your order dashboard [link]. Please refer to [this page] to know what the statues labels mean.

Please contact us mentioning the variety you purchased and would like a roasting profile for.

ROAST

We currently do not provide roasting consultation services.

We currently do not provide roasting consultation services.

The Beanboat Marketplace is dedicated to buying green beans from the source. If you need roasted beans, please check the following link: beanboat.com/wholesale.

Please allow up to 3 business days for us to prepare a proposal for you.