Privacy & Cookies
You’re in good hands, we have a privacy nut in charge of this. We’ll always keep your data safe and secure. Here’s why we need it and how we use it.
In human language:
1. The Good Stuff
We will only use your data to up your experience.
2. Locked Down
We’ll protect your data like it’s our own.
3. Layman to another
We’ll always talk your language and have your back – no nonsense, no surprises.
4. No Spam
You decide what and how you hear from us.
5. Just the Essentials
Your info won’t just hang about – if we don’t need it, we’ll delete it.
Protecting Your Privacy
Beanboat and it’s mother company, ‘Caveman Trading Company W.L.L’, is 100% committed to protecting the privacy and security of our customers and site visitors (yep, we mean you). The Beanboat team members are customers themselves, of both Beanboat and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line at hello@beanboat.com
For all our services, the data controller — the company that’s responsible for your privacy— is Caveman Trading Company W.L.L
How we use your information
We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.
Your name and contact details
| How we use your name & contact details | Why? |
| Deliver your purchases to you | We’ve got to do this to perform our contract with you (it’s a bit hard to send you order if we don’t use your name and contact details!) |
| Send you service messages by text, e-mail, such as order updates | We’ve got to do this to perform our contract with you (so you can tell when your order has been confirmed or delivered). |
| Sending you information by email, SMS, or post, about our new products and services | To keep you up to date. We only send this with your permission. |
| Fraud prevention and detection | To prevent and detect fraud against either you or Beanboat – unfortunate, but absolutely essential. |
| Showing you Beanboat.com adverts as your browse the web. | So you can see our latest products and deals. |
| Finding out what you, and other customers, like | To ensure we are giving you what you want, and to stay ahead of the competition. |
Your date of birth information
| How we use your date of birth | Why? |
| Fraud prevention and detection | To prevent and detect fraud against either you or Beanboat – unfortunate, but absolutely essential. Maybe we’ll even send you a birthday present |
Your payment information
This means your card’s security/CVV code, don’t worry, we don’t keep them.
| How we use your payment information | Why? |
| Take payment, and give refunds | We’ve got to do this to perform our contract with you — we’re not giving all our coffee away! |
| Fraud prevention and detection | To prevent and detect fraud against either you or Beanboat– unfortunate, but absolutely essential |
Your contact history with us
What you’ve said to us — for example, over the phone, on instant chat, on social media or email
| How we use your contact history | Why? |
| Provide customer service and support | We’ve got to do this to perform our contract with you, after all, you expect the best service from us |
| Train our staff | So that, when you contact us, you get the best possible customer service |
Purchase history and saved items
What you’ve bought and what you’ve stored in your cart and wish-list for another time
| How we use your purchase history and saved items | Why? |
| Sell you things | We’ve got to do this to perform our contract with you — if you can’t put stuff into a cart, you can’t buy it! |
| Provide customer service and support, and handle returns | We’ve got to do this to perform our contract with you |
| Finding out what you, and other customers, like | To ensure we are giving you what you want, and to stay ahead of the competition |
Information about your phone or laptop, and how you use our website
Information you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data (in some cases), as well as how you use our website.
| How we use information about your phone or laptop, and how you use our website | Why? |
| Improve our website and set default options for you (such as language and currency) | To give you the best possible shopping experience |
| Protect our website | To prevent and detect fraud against either you or Beanboat – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data |
Information from accounts you link to us
What we do if you link your Twitter or Facebook accounts to us
| How we use information from accounts you link to us | Why? |
| To enable you to log into our website simply and easily without having to create a specific account | To make it easier for you to use Beanboat.com and purchase the coffee you want |
| To provide product recommendations | So you can quickly spot things which take your fancy |
Your responses to surveys, competitions and promotions
| How we use your responses to surveys, competitions and promotions | Why? |
| Run the survey, competition or promotion | We’ve got to do this to perform our contract with you — if we can’t use your entry, you can’t possibly win! |
You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.
We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties.
Sharing your information
Marketing Messages
Keeping your information
Your rights
Changes to the privacy policy
Cookies
How to contact us
We always want to hear from our customers (especially if you feel we’ve let you down or could do better).
If you:
- Have any questions or feedback about this notice
- Would like us to stop using your information
- Want to exercise any of your rights as set out above, or have a complaint
please don’t hesitate to contact our team, who will be happy to answer any questions you may have.
You can contact our privacy team by dropping us a line at hello@beanboat.com Or if you’d like to, you can write to us at:
Caveman Trading Comapany W.L.L
Office 151-B
Road 327
Block 308
Andalus Garden, Manama
Kingdom of Bahrain
Reporting A Security Vulnerability
We’re all about taking risks when it comes to our coffee, just not our security. If you’ve noticed something’s up with our tech, let us know. Drop an email to hello@beanboat.com with your contact details, including your company name (if you’re not a Beanboater), and details of the vulnerability and what we need to do to reproduce or validate it.
We expect legit security researchers to avoid privacy violations; not destroy or corrupt our precious data; and not interrupt or degrade our service. Thank you for helping us and for being awesome human beings!
V 1.7
22.12.2020
